A large Netherlands government organization has selected the OMNITRACKER application for its Service Management and Project Management (joint venture of OMNINET GmbH, OMNINET Benelux and ECKDALE BV).

This order is for one of the largest European in-house ICT Service Desks, covering a total of 1,200 ICT employees (serviced via Windows clients) and also a Web Self Service portal for more than 20,000 employees.  CTI (Computer Telephony Integration) is foreseen for the 125 first line service desk agents.

The implementation covers the ITSM V3 processes together with integrated Project Management. OMNITRACKER version 9.1 will replace the present service management application HP Service Desk.

For more information: please contact Mr. Guy Werckx (guy.werckx@omninet.be) of OMNINET BENELUX or Mr. Frank Post (frank.post@eckdale.nl) of ECKDALE B.V.

Since more than 15 years, Acial SA has been involved in quality assurance of software solutions for any branch within the French economy. A 120+ staff in Paris in Nantes focus on a comprehensive Lifecyle Management of the delivered IT projects. This includes the accredited training of customer staff on software testing according to the CFTL (Comité Français des Tests Logiciels) and ISTQB  (International Software Testing Qualifications Board) guidelines. Furthermore, all project phases are supported including operations support at customer’s site.

Acial is OMNINET’s first project partner within the important French market and gains access to the emerging markets of French-speaking Africa. According to its outstanding experience including large-scale projects and widespread product know-how of its staff, Acial will be the most appropriate partner to autonomously acquire and implement service desk projects on behalf of OMNINET. We are very looking forward to co-operating with the company as an important strategic partner.

Normacom PLUS d.o.o. is a privately owned information technology company located in Ljubljana. The company's core business includes consulting, design and deployment of IT solutions, training, education and marketing of software and hardware from recognized vendors. As a regional partner of Pink Elephant, Normacom PLUS focuses on ITILv3 consulting and training. Pink Elephant is the official service desk tool certification body, accredited by the British Office of Government Commerce (OGC).

Normacom PLUS is OMNINET’s first project partner within the emerging South-East European market. According to the high skill level of its staff and its significant success in the ITSM market, Normacom PLUS will be the most appropriate partner to autonomously acquire and implement service desk projects on behalf of OMNINET. We are looking forward to co-operating with the company as an important strategic partner.

Softline Solutions GmbH, headquartered in Leipzig, is a high competence partner for consulting, support and services in the area of information technologie, business processes and communication. The customer base in Europe ranges from the typical mid-sized to internationally established groups and civil service institutions.As a part of Softline AG, Softline Solutions GmbH supplements the IT-service of Prometheus GmbH which is an OMNINET partner since 2007.

Because OMNITRACKER  already supports professional IT service management for several Softline customers, fullfilment of ITIL v3-guidelindes is very important. Easy modification of the workflows to meet special demands is essential. Furthermore, Softline plans the expansion of the use to other company departments and other OMNITRACKER process templates on the basis of a common database - a particular strength of our e-tracking platform!

The Federal Ministry for Science and Research (short "BM.W_F), based in  Vienna, is as federal administrative facility mainly responsible for scientific research and academic education in Austria. This, in addition to the nationwide support of the teaching institutions, teachers and students includes the public relations for the serviced areas. To fulfill its tasks, BM.W_F uses modern information technologies.

In line with a realignment of the internal IT expiration based on ITIL "best practices" BM.W_F will use OMNITRACKER to map its IT service processes in the future.

RI Solutions GmbH was founded in 2002 and employes 200 people in Munich, Auerbach and Vienna.  Main activity is the delivery of IT-Services for customers like BayWa AG and RWA AG. For that, RI Solutions is a specialist in trading processes in the areas of agriculture, technology, energy, construction materials, building and garden market.

OMNITRACKER has already been in use for the IT Service Management. By now, OMNITRACKER will be used for the human resources department, too. Incoming requests from employees concerning HR-themes like working times and holidays are going to be managed by OMNITRACKER.

ASC Group is one of the biggest automobile dealers in Russia. Headquartered in Moscow the company sells primarily the brands Audi, Nissan, Infiniti and Skoda. In October 2009, the Russian edition of the FORBES Magazine voted the company into the list of the 200 biggest non-state companies.

OMNITRACKER will be used for the internal IT HelpDesk according to ITIL. After a successful training by our partner Cleverics, OMNITRACKER has been implemented.

MTI is an international trading company founded 25 February, 1991. Over the years of operation in the Ukrainian market, MTI has become one of the leading trading companies. According to PC EUROPA data, MTI was a distribution leader from 1998 until 2005 in Ukraine.

OMNITRACKER is in use for the customer support according to ITIL. This project is served by our partner OMNIWAY.

As independent management consultancy, Serview observes and analyses the market for IT Service Management Software solutions. In consultancy projects, Software comparison studies and at expert conferences Serview brings transparency and comparability on the ITSM Software market with the award “SERVIEW Certified Tool”. Manufacturer of a ITIL supporting Software solution have to meet the criteria of Serview CertifiedTool and the very high demands verifiably; only then the award is given. With the help of an Assessment Workbook, a detailed analysis and evaluation of the solution as well as via reference client visits, it is ensured that the Software complies with the demanding criteria.

OMNINET had the OMNITRACKER ITSM Center checked by Serview. Within the evaluation the Suite had been checked on an ITIL compatible display of processes in the areas Service Design, Service Transitions, Service Operations, Continual Service Improvement and a continuous ITIL conform Wording. The OMNITRACKER ITSM Center passed all checked areas with distinction and is therefore from now on a “SERVIEW CertifiedTool”.

More information about the evaluation is available at the Serview webpages.

The Premium AEROTEC GmbH with locations in Augsburg, Nordenham, Varel and Rumania is a 100% subsidiary of the EADS group and employs more than 6.000 people. Core business of the company is the development and manufacturing of structures and production systems for aircraft construction with the target to become the leading supplier for civil and military aircraft structures in the coming years.

OMNITRACKER together with the integrated baramundi Management Suite take over as central system the operatation for ITIL Service Desk, Asset Management and Client Management.

The BTC IT Services GmbH is a subsidiary of the BTC AG based in Oldenburg. As part of the energy company EWE the BTC IT Service GmbH is responsible for the operation of IT Service Desks across the group and takes also care of third market customers of the BTC AG with the services Outsourcing, Outtasking, technology consulting, Service Desk and Desktop Services.

For the displacement of the existing Service Desk Tools based on HP Open View a comprehensive evaluation project with more than 20 suppliers was implemented. OMNITRACKER stood up to all competitors in a Proof of Concept in all areas.

The started implementation project runs from the complete migration of the existing tool and expansion to ITIL core processes with certain interfaces to adjoining systems.

The „Rummelsberger“ are one of the leading responsibles of the Diakonie (social service arm of the Protestant church) in Germany, which offers services to 210 facilities, in hospitals, facilities for the handicapped, old people´s and nursing homes, in schools and training centers.

The long-term client Rummelsberger Datenverarbeitung expands the use of OMNITRACKER above the ITSM functions in areas of direct open-loop control and logging of patient contacts.  This confirms the flexible and wide field of application of OMNITRACKER to display different business processes on one uniform platform.

The OMNITRACKER IT Service Management Center receives as one of the first Softwaretools the Pink Verify 3.1 certification of OGC (Office of Government Commerce) and APM Group!

Compared to previous certification procedures, OGC, owner of the ITIL frameworks, is now setting more comprehensive requirements concerning documentation and functionality. The certification procedure is separated into an analytic part and a complete test of requirements set by the  company Pink Elephant on behalf of OGC.

Since April, OMNITRACKER IT Service Management Center from OMNINET has been certified for nine ITIL Processes PinkVerify 3.1: Incident Management, Problem Management, Change Management, Service Asset & Configuration Management, Request Fulfillment, Event Management, Service Level  Management, Service Catalogue Management and Knowledge Management.

As of now, OMNITRACKER IT Service Management is listed on the Pink Verification V3.1 Website.

"We are proud that OMNITRACKER IT Service Management Center has been certified as one of the first products of Pink Elephant and the OGC to ITIL 3.1. This award is the evidence for our commitment to our clients to offer standardized products and business processes as ouf-of-the-box solutions, which can at the same time be easily adapted to individual client requirements.“ Hans Anacker, Head of Consulting at OMNINET.