OMNITRACKER Low-Code Platform

The low-code platform for efficient business processes

OMNITRACKER combines preconfigured applications into a customizable complete solution with centrally available platform functions.

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Key benefits

Benefits of the low-code platform

One platform for orchestrated business processes

The OMNITRACKER Business Process Ecosystem is a highly flexible comprehensive solution for managing even complex business processes efficiently, transparently, and securely.

Efficiency

Effective automation

With OMNITRACKER, you can standardize and automate workflows across departments while remaining flexible in implementing individual requirements.

Transparency

Centralized workflow management

Centrally manage data and workflows across the OMNITRACKER ecosystem and use information across applications for processes, analyses, and reporting.

Security

Compliance by Design

Role-based permissions, complete history tracking, and traceable processes support the secure and audit-compliant implementation of your requirements.

OMNITRACKER applications

Combine preconfigured applications in a modular way and use platform-wide functions

OMNITRACKER applications already cover key business areas with preconfigured solutions. On the shared platform, all applications use the same data, workflows, and central functions.

AI-enabled IT service management

The OMNITRACKER ITSM Center brings together key IT service processes based on ITIL® in a flexibly customizable application. This enables efficient workflows, high transparency, and reliable services across the service desk and IT operations.

Comprehensive GRC solution

The OMNITRACKER GRC Center brings together risks, controls, measures, and evidence in a modular multi-standard solution. Regulatory requirements can be managed systematically and documented in an audit-ready manner.

Integrated software development

Manage requirements, changes, tests, and releases with the OMNITRACKER Systems Engineering Center on a shared platform and create integrated development processes.

Software for sales processes

From lead management and quotation and contract management to accounting, the OMNITRACKER Sales Management Center supports your entire sales process. This helps you improve the closing rate of your sales opportunities.

Project management software

Plan, manage, and monitor projects with the OMNITRACKER Project Management Center in one central solution, from initiation to completion, including resource, budget, and time management. This ensures that every project step is implemented and documented reliably.

Task management software

Bring together tasks, responsibilities, task templates, deadlines, and statuses in one central place with OMNITRACKER Task Management. Recurring tasks, notifications, and escalations can be automated and monitored reliably.

Platform-wide features

Powerful functions for all applications

OMNITRACKER provides the shared technical foundation for all applications. This makes central platform functions available across applications.

OMNITRACKER provides functions for data transfer, synchronization, and custom API access directly on a shared platform. Optional components integrate email, telephony, AI, chatbots, and web-based access into OMNITRACKER processes as needed. This allows you to quickly and easily create an ecosystem spanning processes and tools with optimal performance.
The architecture of the OMNITRACKER platform is designed to let you configure the solution yourself with little or no coding effort. This creates a highly flexible solution tailored to your needs. The workflow engine and configuration tools let you centrally manage data models, workflows, and permission models. You can also independently define and adapt escalation rules, automatic notifications, form content, and its presentation.

The OMNITRACKER Low-Code Platform offers numerous synergies, as objects, data, and workflows across all OMNITRACKER applications can be linked, keeping maintenance effort low. At the same time, centrally maintained data provides greater transparency for decisions and quality-critical steps. The modular design also makes it significantly easier to extend or adapt the functionality of your OMNITRACKER platform.
A well-designed role model with role-specific read and write permissions not only helps you find relevant workspaces more quickly, but also supports a high level of information security across your organization, as each individual or user group can access only the information required to perform their role. This is also relevant when using AI, as the role model lets you control the permissions of the AI agent. Multi-tenancy is implemented through the permission model, allowing multiple departments, locations, and teams to work within a single OMNITRACKER system or enabling you to serve multiple customers.
Various contrast, color, and layout options, HTML5 markup supporting screen readers, comprehensive keyboard operability, and consistently structured navigation across all workspaces optimize usability for all OMNITRACKER users. The contemporary, clear design and underlying technology enable accessible web-based working in accordance with WCAG 2.1, Level AA, which is increasingly required by formal and legal requirements.

Benefits of low-code configuration

Easily make complex customizations yourself

With the modeling tools of the OMNITRACKER Low-Code Platform, you can individually configure workflows, forms, rules, and dependencies. This allows you to adapt existing applications to your processes and develop them further independently.

Reduced development effort

Graphical editors, templates, and reusable software components reduce traditional programming effort and accelerate the implementation of individual requirements.

Lower project costs

Carry out many configurations and customizations yourself, reduce your dependence on external service providers, and build up your own process and platform expertise over the long term.

High quality standards

Configuration and development take place within a shared platform with centrally managed data models and compatible components. This reduces interfaces, inconsistencies, and unnecessary tool switching.

Deployment models

Maximum security for deploying your business process platform

The OMNITRACKER low-code platform adapts to your compliance requirements and enables flexible deployment across different environments.

On-Premises

Run your OMNITRACKER solution entirely within your own infrastructure. This allows you to retain control over your data and system environment, remain independent of cloud providers, and customize the solution to your specific needs.

Hybrid

Combine control over your own infrastructure with the flexibility of the cloud. You can keep sensitive data and business-critical processes in your own environment while using selected cloud services.

Cloud

Use your OMNITRACKER solution without your own server infrastructure. Operations and updates are handled centrally, reducing the effort required for installation and maintenance.

OMNITRACKER platform

What sets OMNITRACKER apart

OMNITRACKER combines preconfigured enterprise applications, extensive configuration options, and centralized platform capabilities with long-term investment protection.

Investment protection through release compatibility

Your individual configurations and customizations remain fully intact with every release of the OMNITRACKER platform – contractually guaranteed. This permanently reduces your maintenance effort and Total Cost of Ownership (TCO).

Synergies through a shared data foundation

All applications on the OMNITRACKER platform are based on the same data foundation. This allows you to use information across applications and connect your processes across departments.

Compliance by design

End-to-end audit trails, role-based permissions, and audit-proof documentation are firmly embedded in the OMNITRACKER platform. This enables you to consistently implement your requirements and transparently demonstrate compliance at any time.

Efficient workflows with BPMN 2.0

Model processes in the OMNITRACKER platform or import existing models and run them directly. This allows you to automate recurring tasks, standardize procedures, and transparently monitor the execution of your processes.

References

Successfully in Use

Discover how companies use OMNITRACKER to improve their service processes, accelerate workflows, and achieve sustainable results.

SoCura

We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.

Jordanis Stafidis

Team Lead Process and Quality Management

SoCura gGmbH

Infotech

OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.

Dennis Horstmeyer

Head of Enterprise Service Management

Infotech EDV-Systeme GmbH

Telonic

The OMNITRACKER meets our most important requirements on BPM: stability, flexibility, connectivity and transparency. Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.

Jörg Suthoff

Chief Digital Officer

Telonic GmbH

HUK-COBURG

With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.

Michael Niekut

Head of Service Operations Center

HUK-COBURG-Allgemeine Versicherung AG

SoCura

For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes. In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.

David Wester

Head of Service & Support

SoCura gGmbH

EWE AG

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers

Group IT

CERTIFICATIONS & COMPLIANCE

Security and Quality at the Highest Level

OMNITRACKER meets the highest security and compliance requirements of state and federal authorities, critical infrastructure companies, NATO organizations, global players in the private sector, as well as heavily regulated sectors such as healthcare, insurance, and finance.

ITIL Certified

Standardized IT service processes for transparency, quality, and continuous improvement

Quality Management according to ISO 9001

Regularly audited and documented customer orientation and process quality

Certified according to ISO 27001

International standard for a structured and effective information security management system ISMS

Hosted in the EU

Your sensitive data protected by strict and transparent regulations

IDW PS 880

IDW PS 880 confirms that audited OMNITRACKER applications meet the high quality requirements of the regulated financial industry.

IDW PS 951

OMNINET’s software development processes have successfully passed an IDW PS 951 audit – from product management and architecture to development, testing, and release.