From automation to hyperautomation
With the combination of OMNITRACKER automation and artificial intelligence, hyperautomation of OMNITRACKER processes is enabled!Hyperautomation encompasses the combination of all advanced technologies for automating business processes. Artificial intelligence (AI) plays a crucial role here, as it opens up a great deal of additional potentials by either accelerating or fully automating work steps. This integration of AI into process automation enables workflows to be designed even more efficiently and intelligently, allowing companies to significantly increase their productivity.
You can find everything you need to know in a nutshell about OMNITRACKER AI Platform in our factsheet.
Features of the OMNITRACKER AI Platform
All use cases lead to an increase in the efficiency of your entire service organization
Classify tickets (e.g. type, category ...)

Recognize and link similar tickets

Identify and generate ticket tasks

Phrase solution description

Extract information (text, images & documents)

Summarize requests

Find solutions

Document ticket
Intelligent processes: AI solution successfully integrated into OMNITRACKER
Our AI solution can be fully integrated into all your individual OMNITRACKER applications and processes. This enables seamless AI support that can be used for all relevant OMNITRACKER workflows. Via this integration, users benefit from far-reaching automation of workflows that optimize the entire business process system and make it more efficient. Whether it is the processing of service requests, incident management or other individual business processes—the AI functionalities are available everywhere and help to increase the productivity and effectiveness of processes.
Our AI solution can be operated 100% on-premises!

On-premises
- AI productive platform and training
environment can be operated on
server
- The data never leaves the
own network
- Maximum data sovereignty

Hybrid
- Operation of the productive
platform on-premises
- Use of AI model training
infrastructure at OMNINET

Cloud
- Operation in the cloud incl.
Managed Services
- Operation of the AI
infrastructure completely
at OMNINET
Votre solution logicielle en 5 étapes seulement.
Envoyez-nous une demande individuelle en fonction de vos besoins.Usability of AI in service management

Modern AI systems based on neural networks and “large language models” offer decisive advantages in this context. Language comprehension and automatic document and image processing are core competencies of these technologies. AI can analyze complex text documents, extract relevant information and make precise assignments for process automation. It can also automatically process visual content such as screenshots and gain helpful insights out of them.
Furthermore, the use of generative AI (“GenAI”) offers new, diverse application scenarios and problem solutions based on large language models (“LLMs”). In service management processes, task descriptions, solution descriptions, documentation of knowledge articles and fully formulated customer communications can also be generated automatically in order to use time and valuable resources for the essentials: providing a solution for all customer inquiries as quickly as possible.
Targeted use of AI in service organizations therefore enables them to respond to requests more quickly and accurately, document solutions more efficiently and ultimately increase customer and employee satisfaction through optimized service processes.
What is the best way to start using artificial intelligence in your company?
We can help you implement your AI processes.
Hyperautomation: why there is no way around this trend

More efficient, faster, more agile: Companies that want to get to the top or stay there must constantly evolve. One aspect of this is hyperautomation—a strategic concept that the US market research giant Gartner ranked as one of the nine most important tech trends in 2021.
Élargissement du portefeuille grâce à OMNIVOLUTION
Applications web
L'équipe d'OMNIVOLUTION développe des applications web personnalisées à l'aide de technologies standard permettant aux les clients d’optimiser leurs processus commerciaux, d’améliorer la convivialité et d’interagir plus efficacement avec leurs clients. Toutes les applications web sont évolutives, sécurisées et conviviales.
Applications natives
Vous développez des applications natives de haute qualité pour diverses plateformes telles que iOS et Android. Ces applications offrent des performances et une convivialité optimales car elles sont développées spécifiquement pour la plateforme concernée. Elles sont intuitives et s'intègrent parfaitement aux fonctionnalités de l'appareil.
Processus et CX
Toutes les solutions de digitalisation développées sont basées sur des processus évolutifs qui sont conçus pour une performance optimale et une automatisation dès la conception. Cette structure claire du back-end favorise également la conception d'un front-end convivial et l'excellente expérience utilisateur qui en découle lors de l'interaction avec nos solutions.