OMNITRACKER Komplettsystem SoftwareS 3840x660

OMNITRACKER Business Process Ecosystem

The Flexible High-end All-in-one Software Solution for Business Processes

Pure Workflow. No Limits. Boundless configuration with best performance, more process control & resource savings

Our Business Process Ecosystem

The Business Process Ecosystem OMNITRACKER is a flexibly configurable all-in-one software solution for business processes. OMNITRACKER is like an ecosystem: All components always remain flexible and react quickly to changing environmental influences. The ecosystem unfolds its full potential through the perfect interaction of all the elements it contains.

The core system and the additional modules (applications) are much more powerful in their sum than the individual elements would be in a foreign software environment. Organic interfaces and comprehensive possibilities for data integration make the Business Process Ecosystem OMNITRACKER the perfect, industry-independent enterprise software solution for all business processes. By using the various clients, you can use OMNITRACKER with any device.

Use a reliable all-in-one solution for all company processes.


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Advantages of our Business Process Ecosystem

Advantages at a glance:

  • Well-founded decisions thanks to comprehensive transparency
  • Complete documentation
  • Customizable to your requirements
  • Central database with impressive compatibility
  • Mobile access from any device
  • Fit for the digital future

Rely on a standardized software solution for your company-wide communication and data infrastructure. A well-organized "Business Process Ecosystem" guarantees a smooth flow of every single work step in your company. Save time and money and use your existing resources more efficiently.

More transparency

The deeper the understanding of your processes is, the better decisions you make. Thanks to business intelligence evaluations, you get a comprehensive overview of all your company’s data. You benefit from numerous dashboards and current key performance indicators (KPIs).

Comprehensive documentation

Document and evaluate all relevant processes in your company. This knowledge helps you to identify error-prone processes and potential for improvement. In addition, complete documentations enable you to comply with legal obligations.

Flexibility at all levels

Configure all objects (and their relations with each other) within your software ecosystem individually. Customize the core system, all applications and interfaces to your personal requirements and thus connect third-party systems. Therefore, you remain flexible both regarding changes of your business process workflows and if you have to react quickly to changes in the competition.

Better performance, compatibility & data security

In our "Business Process Ecosystem", you reinforce the positive effects of all software products like in a symbiosis. You benefit from smooth data transfers and a structured environment with one central database for your entire company. In this way, you additionally avoid data inconsistencies.

Intuitive handling on all devices

With the responsive Web Client 2.0, you have mobile access to all applications via browser.

Competitiveness—now and in the future

The boundless configuration options always prepare you for changes that arise from technical innovations, company restructuring, outsourcing, expansions or new laws and restrictions. Thus, you remain competitive in the long term. We also guarantee contractually assured release compatibility, which means that you can continue to use your configurations in the event of version updates.

OMNITRACKER On Premises Software 550

OMNITRACKER can run as on-premises software on your own servers. You stay in control over your system. The data is stored locally and retrieved via the clients. In your network, you administer the software and processes independently. In this way, you fully integrate OMNITRACKER into your existing IT environment, and you can connect other software and external systems via interfaces.

OMNITRACKER Cloud Software 550

OMNITRACKER can also be implemented as a cloud or hybrid cloud solution, where you can use the software ecosystem via an internet browser as Software-as-a-Service (SaaS) from any device, regardless of your operating system. You save the investment and maintenance costs of your own servers, as all data and applications are located in the cloud. Updates and backups are performed automatically and centrally, so your employees always work with the latest software version.

Take the management of your entire enterprise to a whole new level and save resources.

Contact us!

Define the functional scope of your Business Process Ecosystem with OMNITRACKER applications

OMNITRACKER applications for all purposes

The well-engineered, standardized OMNITRACKER applications support a wide range of different business processes. Each application maps a business process and includes a self-contained functionality. Use as many applications as you like on the OMNITRACKER platform. This way, you continuously expand your system and adapt it to the complexity of your operations and to your industry-specific needs.


Pure Workflow: You consistently benefit from the high performance of your workflows. The extent to which you customize the OMNITRACKER Business Process Ecosystem is not decisive. Since no two businesses are alike, easily customizable software solutions are essential. Business processes—digital communication and action processes—are always individual. Likewise, each Business Process Ecosystem works in its own way. OMNITRACKER is like a digital fingerprint that fits your business exactly and thus supports its growth.


No Limits: You can configure all OMNITRACKER standard applications and OMNITRACKER individual applications and integrate them into your company structure. Also, adapt applications that are personally tailored to your business by yourself or with our help. Benefit from the advantages of a customizable complete software solution.

OMNITRACKER application overview

IT Service Management Center

ITIL®-certified and flexible ticketing system (ITSM)

More about IT service management

Governance, Risk and Compliance Center

Complete system for good corporate governance

More about GRC complete system

Project Management Center

Software for project planning and implementation

More about project management

Sales Management Center

More efficiency & transparency for your sales force

More about sales management

Systems Engineering Center

Control of complex software development projects

More about software projects

Risk Management

Professional risk management according to ISO 31000

More about risk management

Contract Management Center

Uniform contract processing throughout the company

More about contract management

Task Management

Coordination, monitoring and evaluation of tasks and activities

More on task management

Document Management

Organization-wide provision and archiving of documents

More on document management

GDPR Anonymization Center

More protection for personal data

More about data protection

Satisfied OMNITRACKER users

OMNITRACKER makes processes clearer and easier.

Integrate your external systems into your Business Process Ecosystem with OMNITRACKER interfaces

OMNITRACKER interfaces allow you to integrate various (third-party) systems and services into OMNITRACKER. These interfaces are built on the high-performing OMNITRACKER core system. You can use each interface individually or in combination with each other. The advantage of comprehensive interfaces is that all your programs access a central database. This saves considerable effort in maintaining and backing up your data sets. Moreover, it prevents unnecessary data synchronization and possible data inconsistencies.

Revolutionize your business processes and test OMNITRACKER now.

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Use OMNITRACKER from any device

With the OMNITRACKER clients, you can use OMNITRACKER from any tablet, smartphone, laptop or desktop computer. You have the option of using either the desktop client or the web client, which will meet your needs even better. The administration client is also available for all configuration work. No matter what you decide: In the future, you will have access to all OMNITRACKER functions and applications with any client.

Need more information and help by analyzing your needs?
Contact us—we have the right software solution for your business.

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Enterprise software for daily use


Ticket processing with the OMNITRACKER IT Service Management Center 

OMNITRACKER ITSM Center is an ITIL®4-certified, powerful ticketing tool that enables you to systematically categorize incoming tickets (service requests, incidents), automatically assign them to the right service employee and thus solve them cost-effectively. You increase the processing speed and quality of your service desk—and thus also your customer's satisfaction. You can use this scheme for all IT and non-IT workflows. Use ITSM across departments and simplify booking requests for travel, your vehicle fleet, your field service or rooms, etc. 

OMNITRACKER IT Service Management Center

Advantages at a glance:

  • Automation and digitalization of business processes
  • Better quality control & increased transparency
  • Work relief for your IT department

Advantages at a glance:

  • Minimize risks of all kinds
  • Reliably achieve business objectives & identify potential
  • Structured processes thanks to ITIL & ISO-compliant implementation

Good Corporate Governance with OMNITRACKER Governace, Risk and Compliance Center

With OMNITRACKER Governance, Risk and Compliance Center (GRC Center), you manage your organization (companies, public institutions, NGOs, etc.) successfully and profitably while demonstrably complying with all necessary laws, standards and other compliance requirements. Use a central multi-standard solution to manage all your compliance requirements, audits, controls and risk management. All information is available to you exactly when you have to make decisions. Even organization-specific or industry-specific regulations can be easily mapped and complied with. The objective of the GRC Center is the profitable, transparent and holistic management of your organization, based on integrated risk treatment and continuous improvement.



Process automation with BPMN 2.0

With OMNITRACKER BPMN, you automate repetitive business processes across departments and map them digitally. The BPMN technology follows the international standard BPMN 2.0, which allows you to transfer BPMN models into other systems and vice versa. The OMNITRACKER BPMN Modeler is an intuitive, graphical editor that allows you to visualize business processes via drag-and-drop, which leads to a better understanding of the process. The modeled workflows can then be fully or partially automated with the OMNITRACKER BPMN Engine, so that all processes are executed quickly and error-free. BPMN increases the performance across departments and thus the process speeds in service management.


Advantages at a glance:

  • Automation of repetitive and manual tasks
  • Easy configuration in a low-code environment
  • Support for complex decisions
  • Extended application area thanks to connectors

Advantages at a glance:

  • Individual presentation of interactive dashboards
  • Use of real-time or long-term data
  • Custom reporting and analysis parameters

Business Intelligence & Analytics with OMNILYTICS

OMNILYTICS is a BI and analytics solution. The software-supported data evaluation supports you in making better management decisions, in recognizing risks and trends at an early stage, and in making the best possible use of potentials by using these insights. BI Express builds the bridge between OMNITRACKER and various business intelligence services, BI modeling methods as well as output formats and relies on Microsoft® BI technology. With comprehensive BI modeling methods, you create interactive dashboards and regular reports. Thereby, on-premises, cloud as well as hybrid database models are possible.


With OMNITRACKER the company IT operates with greater efficiency and we are achieving higher levels of user satisfaction.

Michael Fey, Head of IT

An outstanding and superior service is essential for our customers. OMNITRACKER supports us in achieving this via the registration and follow-up of customer enquiries.

Alexander Zwart, Head Cash Management Operations

A complex web-based contract management solution has been created with OMNITRACKER through constructive, direct and goal-oriented communication with the support of the competent OMNINET consultants.

Frank Merkel

Thanks to OMNITRACKER, we have been able to introduce ITIL-based processes and increase the quality of our IT Services.

Michael Fey, Head of IT

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers, Group IT

For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes.
In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.

David Wester, Manager Service & Support

With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.

Michael Niekut, Head of Service Operations Center

With OMNITRACKER we have the freedom to implement and adapt our processes by ourselves without having to rely on external support. The simple and seamless connection to third-party systems, such as our own TGW service portal, optimally supports our processes.

Stefan Hamann, Head of Application Services

OMNITRACKER provides us the opportunity to adapt all applications to our specific requirements with low configuration effort and it also guarantees release compatibility.
Moreover, we enjoy working with OMNINET's friendly and dedicated team.

Christopher Müll, Project Leader OMNITRACKER

The OMNITRACKER meets our most important requirements on BPM:
stability, flexibility, connectivity and transparency.
Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.

Jörg Suthoff, Chief Digital Officer

OMNINET develops award-winning software

OMNINET is certified to ISO standard and has been delivering certified and award-winning software products for over 25 years. This is also confirmed by regular top rankings in product comparison tests, e.g. or in the national ITSM tool comparison by Research in Action. In addition, OMNITRACKER IT Service Management Center is the first ITSM tool worldwide with ITIL®4 certification.

The integrable BI technology makes the performance and utilization of your helpdesk measurable. With the help of this increased workflow transparency, you increase the processing speed and quality of your digital workflows—and thus also customer satisfaction.

We support you at every step

We are here for you even before the contract is signed.  We are glad to support you with the configuration and customization of your OMNITRACKER. In advance, an analysis of your requirements takes place and specifications are developed. These steps are essential for a target-oriented and efficient customizing of your enterprise software. Our consulting team is the right contact for questions regarding database migrations, process modeling and interfaces.

  • Detailed analysis of your needs: We support you in your individual analysis of your requirements. Depending on the industry and the size as well as the complexity of your communication infrastructures, your software solution will vary.
  • Product selection: We help you to choose the right software products that fit best to your company and industry.
  • Customization: We always take the time for comprehensive customization. This individual process is necessary because services work in its own unique way in each company.
  • Everyday support: We support you in your daily use of OMNITRACKER and in solving specific issues related to it. These might include database migrations, process modeling and adaptions, as well as integration of interfaces (for communication with third-party systems or web services).
  • Trainings: We offer highly efficient, modular trainings and professional support to help you using the OMNITRACKER Business Process Ecosystem as efficiently as possible.